Privacy Policy

 

This Privacy Policy describes how Wattec (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wattec.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When updates occur, we will post the revised Privacy Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The type of information we collect and how we use it depends on how you interact with our Site.

In addition to the specific uses listed, we may use information we collect about you to:

• Communicate with you

• Provide, improve, and optimise our Services

• Comply with applicable legal obligations

• Enforce our Terms and Conditions

• Protect our rights, the Services, and our users

What Personal Information We Collect

Information You Provide to Us Directly

This may include:

• Contact details: name, address, phone number, and email.

• Order information: billing address, shipping address, payment confirmation, email, phone number.

• Account details: username, password, and security credentials.

• Customer support details: information you choose to share when contacting us.

Some features of the Services may require you to provide certain information. If you choose not to, you may be unable to use or access those features.

Information We Collect Automatically

When you use our Site, we may automatically collect data such as:

• Device and browser information

• IP address

• Network connection details

• Interaction data about how you use our Site and Services

This is often collected using cookies, pixels, and similar technologies (“Cookies”).

Information from Third Parties

We may also collect personal information about you from:

• Service providers who support our Site and Services (such as e-commerce and hosting providers).

• Payment processors who manage transactions securely.

• Marketing and analytics partners who help us understand user behaviour and improve our services.

How We Use Your Personal Information

We use your personal information for purposes such as:

• Providing Products and Services: processing orders, handling payments, fulfilling deliveries, and managing your account.

• Marketing and Advertising: sending promotional messages and displaying relevant ads.

• Security and Fraud Prevention: detecting and preventing unauthorized or harmful activity.

• Customer Support and Service Improvement: responding to inquiries and enhancing the overall user experience.

Cookies

Like many websites, we use Cookies to improve functionality, personalize content, run analytics, and deliver targeted advertising. You can manage Cookies in your browser settings, but disabling them may affect your user experience.

How We Share Personal Information

We may share your information with:

• Vendors and service providers (e.g., IT, payment, logistics, analytics).

• Business and marketing partners.

• Affiliates or entities within our corporate group.

• Legal authorities when required by law.

• In connection with business transactions (e.g., mergers or acquisitions).

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing any information.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their information. If you believe a child has provided us with personal data, please contact us so we can delete it.

Security and Retention of Your Information

We use appropriate technical and organizational measures to protect your information, but no system is completely secure.

We retain personal data only as long as necessary to:

• Provide Services

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access / right to know

• Deletion

• Correction

• Data portability

• Restriction of processing

• Withdrawal of consent

• Right to object to marketing or targeted advertising

• Lodging a complaint with a supervisory authority

To exercise these rights, please contact us using the details below.

International Users

Your information may be transferred and processed outside your country of residence. For UK and EEA users, transfers are made under lawful mechanisms such as Standard Contractual Clauses.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@wattec.co.uk or contact us at 69 Hamilton Road, Longsight, Manchester, ENG, M13 0PD, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.