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Help, straight from the people who built your PC.
No call centres and no scripts. You reach the same small team of gamers and PC enthusiasts who assembled, tested and tuned your machine by hand in Manchester.
Buy with confidence
Every Wattec PC is covered
Warranty, dispatch times and support, all in plain English. Nothing buried in the small print.
3-year warranty
Every new PC, pre-built and custom, covered on parts and labour.
1 year on eco-rebuilds
Refurbished and eco-rebuild systems come with a full year's cover.
Fast UK dispatch
Pre-built in 1–2 working days, custom builds in 3–5.
Hand-built & tested
Assembled, stress-tested and tuned in Manchester before it ships.
Lifetime tech support
Talk to the same team that built your machine, for as long as you own it.
Spread the cost
PayPal, Klarna and Clearpay available at checkout.
Secure checkout — we accept
Payments are handled by Shopify's secure checkout. We never see or store your card details.
Talk to a human
Reach the build team directly
However you get in touch, you reach the same small team in Manchester. Nothing gets passed between departments, because there aren't any.
Live chat
Bottom-right of every page
When we're around
UK time- Monday – Friday
- Chat 09:00–22:00
- Phone 10:00–18:00
- Saturday
- Chat 09:00–22:00
- Phone 10:00–16:00
- Sunday
- Chat Closed
- Phone Closed
Messages sent outside these hours are answered first thing the next working day. If it's urgent and your PC is down, send a WhatsApp — we check it often.
Where we build
Longsight Business ParkHamilton Road
Manchester M13 0PD
United Kingdom
Collections and visits are by appointment only — message us first and we'll have your machine ready and waiting.
Answers
Everything you're likely to ask us
Search below, or pick a topic. If your question isn't here, message us — we'll answer it properly, and then add it to this page for the next person.
Custom builds
Do you offer both prebuilt and custom gaming PCs?
Yes. We build high-performance prebuilt gaming PCs that are ready to go out of the box, and fully custom builds where you choose every component yourself.
If you're not sure which suits you, tell us what you play and what you'd like to spend and we'll point you at the right one.
How do I build my own PC on your website?
Open our Custom Builds collection and pick a starting point. From there you choose your processor, graphics card, memory, storage, cooling, case and power supply, and the price updates as you go.
When you're happy, add it to the basket like any other order. We then assemble, cable, test and tune that exact machine for you.
Will the parts I pick actually fit and work together?
Yes — and you don't have to work it out on your own. The builder guides you through the choices, and every order is checked by a human before a single part is ordered.
If something you've chosen wouldn't fit the case, wouldn't be cooled properly, or would be held back by another part, we'll get in touch and suggest the sensible alternative before we build anything.
Can you spec a build for my budget?
Happily — it's the part of the job we enjoy most. Tell us three things: your budget, the games or software you'll be running, and the monitor you'll be using (or plan to buy).
We'll come back with a build that puts your money where it actually makes a difference, rather than where it looks good on a spec sheet.
What makes a Wattec PC different from a cheap prebuilt?
Mostly the things you can't see on the product photo. Cheap prebuilts tend to save money on the parts nobody lists — the power supply, the case airflow, the cooler and the memory.
We don't cut corners on those. Every Wattec machine is built by hand by a small team of gamers and PC enthusiasts, with the BIOS and drivers updated, fan curves tuned so it isn't loud for no reason, and cable management done properly so it runs cooler and is easy to upgrade later.
Every build is its own machine with its own identity — we build it the way we'd build our own.
Orders & delivery
How long before my PC is dispatched?
It depends which one you've ordered.
- Pre-built systems are dispatched in 1–2 working days — they're already assembled, so we only need to test them and pack them properly.
- Custom builds are dispatched in 3–5 working days — that's the time it takes to assemble, cable, stress-test and tune your exact specification.
Delivery sits on top of that and is normally next working day once your PC leaves us. If a build is going to take longer than quoted for any reason, we'll tell you rather than leave you guessing.
How is my PC packaged and delivered?
Your PC is packed for the journey, not just boxed up. Heavier components are supported inside the case so nothing works loose in transit, and the machine is double-boxed with the accessories, spare cables and any parts we've removed for shipping.
Delivery is tracked and insured, and we send you the tracking details as soon as it leaves us.
Can I track my order while it's being built?
Yes. You'll get an email at each stage, and you can see your order at any time in your account.
If you'd like a progress update mid-build, just message us — we're happy to tell you exactly where your machine is up to.
Can I collect my PC from your Manchester workshop?
Yes — collection from Longsight Business Park in Manchester is available by appointment.
Message us before you set off so we can have your machine ready, tested and waiting rather than keeping you hanging around.
Can I change my order after I've placed it?
Usually, yes — as long as we haven't started building. Get in touch as soon as you can and we'll sort it.
Once a build is underway some parts may already be fitted, but we'll always tell you honestly what can and can't be changed at that point.
Warranty & support
What warranty do Wattec PCs come with?
Yes, every machine is covered — how long for depends on which one you've bought.
- New PCs, both pre-built and custom: 3-year warranty on parts and labour.
- Refurbished and eco-rebuild systems: 1-year warranty, also on parts and labour.
Extended warranty options are available on new builds as well, for extra peace of mind.
What warranty do refurbished and eco-rebuild PCs come with?
Every refurbished and eco-rebuild system comes with a 1-year warranty covering parts and labour.
They're stripped down, cleaned, re-pasted and stress-tested exactly the same way a new build is before they leave us. The shorter warranty reflects the age of the components, not the care that goes into them.
What happens if something goes wrong under warranty?
Message us first — most problems turn out to be something we can talk you through in a few minutes, and you keep your PC.
If a part genuinely has failed, we'll arrange to get it repaired or replaced under your warranty. You deal with us directly throughout; you won't be sent off to chase a component manufacturer yourself.
Do you provide technical support after purchase?
Yes. Our team provides lifetime technical support on the machines we build — from first setup and troubleshooting through to planning your next upgrade.
Gamers, creators and professionals all get the same answer from us: whatever it takes to keep your PC performing the way it did on day one.
Does upgrading my PC myself void the warranty?
Fitting a standard upgrade yourself — more memory, another drive, a new graphics card — doesn't void your warranty on the rest of the system.
What isn't covered is accidental damage caused while fitting it. If you'd rather not risk it, talk to us first: we're glad to walk you through it, or do the upgrade for you.
Payments & finance
Can I finance my gaming PC?
Yes. You can spread the cost using PayPal, Clearpay or Klarna, all available at checkout on our website.
You'll see the options and what they'd cost you per month before you commit to anything.
What payment methods do you accept?
All major debit and credit cards, plus PayPal, Klarna and Clearpay. The full list is shown at checkout.
Every payment is handled securely by Shopify's checkout — we never see or store your card details.
Do you supply PCs to businesses, studios or schools?
We do. If you need several machines to the same specification — for an office, a studio, an esports setup or a classroom — get in touch and we'll quote for the batch.
Tell us what the machines need to do and we'll spec them to suit, including VAT invoicing and company details for your records.
Trade-in & upgrades
Can I trade in my old PC?
Absolutely. We take PCs, laptops and consoles in part-exchange against a new build, and we're usually more competitive than the high-street buy-back shops.
See the Trade-In page for the full details and to get a value.
Can I upgrade my Wattec PC in the future?
Yes — and it's designed that way from the start. We build with upgrade-friendly components and leave headroom in the power supply and the case, so swapping in a newer graphics card or more storage later is straightforward rather than a rebuild.
Can you upgrade a PC I didn't buy from you?
Yes, we're happy to look at it. Send us a message with the make and model, or a photo of the inside of the case, and tell us what you're hoping to improve.
We'll tell you honestly whether an upgrade is worth doing or whether your money would go further towards a new build — even when the answer isn't the one that sells us a PC.
Setup & tech help
My new PC won't turn on or shows no display — what should I check first?
Nine times out of ten it's one of these, so work through them in order:
- Check the power switch on the back of the power supply is set to I, not O.
- Plug your monitor cable into the graphics card — the sockets low down on the back of the case — not the ones on the motherboard higher up. This is by far the most common one.
- Try a different cable and a different monitor input, and make sure the monitor is set to that input.
- Make sure the monitor has its own power and is switched on.
Still nothing? Message us on WhatsApp with a photo of the back of the PC and we'll take it from there.
Do I need to install drivers when my PC arrives?
No. Your PC arrives with Windows installed, the BIOS updated and all drivers up to date, so you can switch it on, sign in and start using it.
The only thing worth doing in the first week is letting Windows finish any updates it wants to run, and installing the game launchers you use.
How do I install a graphics card in my PC?
The only tool you need is a Phillips screwdriver.
- Power down and unplug — shut the PC down and disconnect it from the mains.
- Open the case — remove the side panel.
- Find the PCIe slot — the long PCI Express x16 slot on the motherboard, usually the top one.
- Insert the card — line it up with the slot and press down firmly until it clicks into place.
- Secure it — screw the bracket to the case.
- Connect the power cables — attach the PCIe power connectors from the power supply if the card needs them.
- Close up and reconnect — put the side panel back on and plug the PC back in.
Prefer to watch it done? Here's a short video guide. And if you'd rather we did it, bring it to us.
How do I keep my PC running cool and quiet?
We set the fan curves before your PC ships, so it should already be quiet when you're browsing and only audible under real load.
To keep it that way: leave a few inches of clear space around the case, keep the front and top vents away from carpet and curtains, and give the dust filters a rinse every few months.
If it suddenly gets louder than it used to be, that's usually dust — tell us and we'll talk you through it.
Which monitor should I pair with my build?
Match the monitor to the machine, or you'll pay for performance you never see.
- 1080p, high refresh — perfect for competitive shooters, where frames matter more than pixels.
- 1440p — the sweet spot for most builds, and where the majority of our customers land.
- 4K — stunning for single-player and creative work, but worth it only with a graphics card that can drive it.
Tell us your build and we'll tell you straight which one it's happiest with.
We haven't written that one up yet —
Still stuck?
Tell us what you're trying to do and we'll point you the right way — usually within the hour during opening times.
Why people trust us with their build
Every machine leaves here finished, not just assembled
We're a small team of gamers and PC enthusiasts, and we build every system the way we'd build our own. Attention to detail on the parts you see, and on the ones you don't.
Components we'd use ourselves
No cutting corners on the parts nobody photographs — the power supply, the cooler, the memory and the case airflow. They're what decides how your PC feels in two years' time.
BIOS and drivers updated
Your machine arrives current, not as it left the factory. Switch it on, sign in, and it's ready to play.
Fan curves tuned by hand
Quiet when you're browsing, composed under load. We set the curves on every single build rather than leaving them on default.
Clean cable management
Not just for the photos. Tidy cabling means better airflow, lower temperatures and a machine that's genuinely easy to upgrade later.
Stress-tested before it ships
Every build is put under load and watched before it's packed, so the first hard session your PC has isn't the one you're paying for.
Every build has its own identity
We're a small team of gamers and PC enthusiasts, and no two machines leave here the same. Yours is built for you, not pulled off a shelf.
